궁금한 사항이 있으시면 언제든지 저희에게 연락해 주시기 바랍니다. 참고를 위해, 가장 자주 묻는 질문과 관련된 정보가 여기에 있습니다.
All our guest rooms are non-smoking, but have dedicated area for smokers.
Yes, we offer room-service 24 hours a day, seven days a week.
Yes, indeed. Please call the IHG ANA Hotels Reservation Centre at 0120-056-658 to inquire about pet-free rooms.
Yes, we have an accessible room. Due to limited availability, we recommend that you call before making your reservation. For more information on the accessible features of our hotel, call the IHG ANA Hotels Reservation Centre at 0120-056-658
If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.
A valid government issued photo ID is required at the time of check in. For all Non-Japanese guests we are required to see a valid passport.
Yes, there is a small cost for rollaway beds and baby cots/cribs are free of charge. However, not all rooms are large enough to take extra beds and cribs. Rollaway beds cost 12,000Y plus tax and service charge. If you require a room big enough to accommodate a rollaway bed or a crib, call the IHG ANA Hotels Reservation Centre at 0120-056-658. Supply is limited, so please enquire at time of booking.
Kids stay free up to the age of 12 in existing bedding.
Yes, some room categories have connecting rooms available. To inquire about connecting rooms, call the IHG ANA Hotels Reservation Centre at 0120-056-658
Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you to get a taxi. Please see our Maps + Directions page for more information about how to get to the hotel via train, taxi or limousine bus.
Please see our Maps + Directions page to learn more about how to get to our hotel
Please cancel more than 24 hours prior to stay to avoid 1 night penalty. Cancellation of this reservation is subject to the hotel’s cancelation policy. Please note that for group reservations the policy is subject to each group’s accommodation contract.
You can order special items including cakes and champagne for birthdays or anniversaries. Please reserve your cake prior to your stay via our reservations team.
Check-in from 15:00 and check-out is 11:00, However, it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.
If you wish to book a late check out (extend your check out time), additional charges will apply. Subject to availability. Please request at the time of booking.
It is possible to confirm an early check-in (subject to availability) by paying an additional fee. Early check-in may be provided if the room is ready earlier than 15:00, but is also subject to availability. Please note that it is possible to store your luggage if you arrive early.
We will store luggage before check-in and after check-out.
All guests can access complimentary high-speed Wi-Fi during every stay.
Unfortunately, we do not accept ANA Value Vouchers.
Within Kimpton Shinjuku Hotel’s restaurants and bars, 15% of the fee is charged as a service charge.
Although not mandatory, we recommend that you make a reservation in advance, as seats are limited.
Gourmet Points or Gourmet Miles will be collected when using the in-house restaurant & bar. Present your IHG ® Rewards Club Card if you wish to earn Gourmet Points, or present your ANA Mileage Club Card if you wish to earn Gourmet Miles.
If you show your card, you will earn 3 points for every 100 yen (including consumption tax). (Excluding dry mountain, room service) In addition, please note in advance that we can not accept follow-up applications if you do not make an offer at the time of payment.
When paying by ANA card at the hotel restaurant / bar or presenting ANA Mileage Club Card, you will earn 1 mile for every 100 yen (consumption tax included). In addition, please note in advance that we can not accept follow-up applications if you do not make an offer at the time of payment.
Earn IHG® Rewards Club points at our 5,700 hotels, from Tokyo to Taipei, and redeem by doing what you love: shop favorite brands, book real experiences, and stay anywhere.
〒160-0023 東京都新宿区西新宿3丁目4番7号
IHG・ANA・ホテルズ予約センター: 0120 056 658
ホテル:03 6258 1111
Kimpton Hotel & Restaurant Group, LLC © 2019
This website uses cookies. This helps to ensure that you have the optimal website experience. If you would like to continue with our optimal website experience, you don't need to make any changes. By continuing to use this website without changing your settings, you consent to the use of cookies as set out in our Privacy Statement. Please click here to learn more about how we use cookies or how to change your settings.
Got it!Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.