All our guest rooms are non-smoking, but have a dedicated area for smokers.

Yes, we offer 24/7 room service. 

Yes, there is a small cost for rollaway beds and baby cots/cribs are free of charge. However, not all rooms are large enough to take extra beds and cribs. If you require a room big enough to accommodate a rollaway bed or a crib, call the IHG ANA Hotels Reservation Centre at 0120-056-658. Supply is limited, so please enquire at time of booking.

Children aged 12 and under stay for free when using existing beds. However, for meal-inclusive plans, the cost of meals for children is not included in the rate.

Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you to get a taxi. Please see our Maps + Directions page for more information about how to get to the hotel via train, taxi or limousine bus.

Please cancel more than 24 hours prior to stay to avoid 1 night penalty. Cancellation of this reservation is subject to the hotel’s cancellation policy. Please note that for group reservations the policy is subject to each group’s accommodation contract.

Check-in is from 15:00 and check-out is 11:00. However, it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.

If you wish to book a late check-out (extend your check-out time), additional charges will apply. Subject to availability. Please request at the time of booking.

Early check-in is subject to availability upon arrival and cannot be guaranteed. To guarantee your early check-in, it is necessary to pre-book from the previous night. Please note that it is also possible to store your luggage if you arrive early.

We will store luggage before check-in and after check-out (limited to your check-out date).

Unfortunately, we do not accept ANA Value Vouchers.  The only benefit available at our hotel is the selectable member exclusive benefits “Diamond Service”.

Gourmet Points or Gourmet Miles will be collected when using the in-house restaurant & bar. Present your IHG® One Rewards Card if you wish to earn Gourmet Points, or present your ANA Mileage Club Card if you wish to earn Gourmet Miles.

If you show your card, you will earn 1 point for every 100 JPY (including consumption tax) from April 1, 2022 and beyond. (Excluding Room service) In addition, please note in advance that we can not accept follow-up applications if you do not present your card at the time of payment.

When paying by ANA card at the hotel restaurant / bar or presenting ANA Mileage Club Card, you will earn 1 mile for every 100 JPY (consumption tax included). In addition, please note in advance that we can not accept follow-up applications if you do not present your card at the time of payment.