All our guest rooms are non-smoking, but have a dedicated area for smokers.

Yes, we offer room service 24 hours a day, seven days a week.

Yes, there is a small cost for rollaway beds and baby cots/cribs are free of charge. However, not all rooms are large enough to take extra beds and cribs. Rollaway beds cost 12,000 JPY plus tax and service charge. If you require a room big enough to accommodate a rollaway bed or a crib, call the IHG ANA Hotels Reservation Centre at 0120-056-658. Supply is limited, so please enquire at time of booking.

Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you to get a taxi. Please see our Maps + Directions page for more information about how to get to the hotel via train, taxi or limousine bus.

Please cancel more than 24 hours prior to stay to avoid 1 night penalty. Cancellation of this reservation is subject to the hotel’s cancellation policy. Please note that for group reservations the policy is subject to each group’s accommodation contract.

Check-in is from 15:00 and check-out is 11:00. However, it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.

If you wish to book a late check-out (extend your check-out time), additional charges will apply. Subject to availability. Please request at the time of booking.

It is possible to confirm an early check-in (subject to availability) by paying an additional fee. Early check-in may be provided if on the same day the room is ready earlier than 15:00, but is also subject to availability. Please note that it is possible to store your luggage if you arrive early.

If you show your card, you will earn 3 points for every 100 JPY (including consumption tax). (Excluding dry mountain, room service) In addition, please note in advance that we can not accept follow-up applications if you do not present your card at the time of payment.

When paying by ANA card at the hotel restaurant / bar or presenting ANA Mileage Club Card, you will earn 1 mile for every 100 JPY (consumption tax included). In addition, please note in advance that we can not accept follow-up applications if you do not present your card at the time of payment.